Not only can you prevent your business from grinding to a halt, but you can also save a lot of money.
Back in the day, purely reactive support was popular. It was the way tech support did things: A problem happened, so we fixed it.
But in recent years things have changed, for the better. Businesses are realising that fewer unplanned calls to an IT helpdesk is a very good thing.
You need a proactive partner who’s working away in the background to monitor, maintain and update your entire network.
We’ve worked this way for a long time, since our company began, and much prefer it. Because it means we can spot and deal with problems before they happen (often, without our clients needing to know there’s been an issue).
Plus we can anticipate when our clients need to look at changing or upgrading their devices, software or security, reducing unexpected spend and encouraging better budgeting.
The old cliché rings true: prevention is better than cure.
We call this Proactive Problem Prevention. And the benefits are huge…